If you are using QuickBooks, you may have encountered error 9997 at some point. This error occurs when there is an issue with your banking connection in QuickBooks. It can prevent you from downloading or uploading transactions and can cause delays in your business operations. In this forum submission, we will discuss some solutions to fix QuickBooks error 9997.

Solution 1: Refresh your banking connection

The first solution to try is to refresh your banking connection. To do this, follow these steps:

1. Open QuickBooks and go to the Banking section.

2. Find the account that is giving you the error and click on it.

3. Click on the Update button in the upper right corner.

4. Enter your login credentials and follow the on-screen instructions.

5. Once the update is complete, try to download or upload transactions again to see if the error is resolved.

Solution 2: Check your internet connection

Another common cause of QuickBooks error 9997 is an issue with your internet connection. Make sure you have a stable internet connection and that there are no interruptions. You can also try resetting your modem or router to see if that resolves the issue.

Solution 3: Clear your browser cache and cookies

Sometimes, your browser cache and cookies can cause issues with your banking connection in QuickBooks. To fix this, follow these steps:

1. Open your browser and go to the settings menu.

2. Find the option to clear your cache and cookies.

3. Clear your cache and cookies and restart your browser.

4. Try to download or upload transactions again to see if the error is resolved.

Solution 4: Verify your account information

If the above solutions do not work, you may need to verify your account information in QuickBooks. To do this, follow these steps:

1. Open QuickBooks and go to the Banking section.

2. Find the account that is giving you the error and click on it.

3. Click on the Edit button in the upper right corner.

4. Verify that all of the information is correct, including your account number and routing number.

5. Click on Save and try to download or upload transactions again to see if the error is resolved.

Conclusion:

QuickBooks error 9997 can be frustrating, but with the solutions above, you can quickly fix the issue and get back to managing your finances. If none of the above solutions work, you may need to contact your bank or QuickBooks support for further assistance.