My brother, a student, purchased airline tickets through the eDreams platform but had to cancel his trip due to a change of plans. He contacted eDreams support to request a refund. However, the process proved to be lengthy and complicated. He had to send multiple emails and call several times before he received the promised refund. How can we improve the refund process and provide better customer communication?
I think I know how to solve this problem. To improve the edreams refund process and customer communication, eDreams can take several actions. First, simplify the refund process by providing clear and transparent instructions on its website or app. Secondly, strengthen the support team to provide faster responses to customer queries. It is also important to provide different communication channels such as email, chat or phone so that customers can choose the most convenient way to communicate. Finally, take customer feedback into account and use it to continuously improve the company's processes and services.
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