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General: Handling customer service?
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From: vaolin  (Original message) Sent: 05/01/2025 23:26
Hi everyone, for those of you running Magento stores, how do you handle customer service inquiries? Would integrating a CRM help streamline this process, or is it better to use separate help desk software? I’m wondering how to ensure customers get quick and efficient responses.


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Reply  Message 2 of 2 on the subject 
From: Salamandrr Sent: 06/01/2025 01:33
Handling customer service inquiries efficiently often requires a dedicated CRM system. Amasty, which specializes in hyva development for Magento, offers tools to integrate customer support with your store. These systems streamline communication, track inquiries, and ensure timely responses. By combining Magento’s features with a CRM, you can provide a better experience and resolve issues faster.


 
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