I use CRM Nimbus, Zoom, Google docs etc According to your question you can check info about Knowledge Base at Nimbusweb. Hope it wil be useful for you too. It allows to store and monitor critical information such as product specs, customer service policies, and employee training manuals or human resources documentation. This helps to save both time and money by minimizing errors. What could be better. Plus it helps to achieve excellent customer service and effective knowledge management.

sounds interesting, thanks